Bank Draft
You may apply for automatic bank draft by coming into the office at 300 W Main Street during office hours and completing a draft authorization form or by clicking the link below and sending the form back to us via mail, in office, or by leaving it in the drop box behind City Hall. This service does not charge a fee.
Access the Bank Draft Form (PDF).
By Mail
Please include your stub with payment and write your account number on your check or money order and mail to:
City of Denison Utilities Customer Service Division
P.O. Box 347
Denison, TX 75021
Phone Payments
You may pay by phone by calling 903-462-6140. When calling, you will need to provide your utility account number and the amount you wish to pay. A transaction fee of 2.75% will apply. Please call our office if payment information is needed. Note: Payments cannot be taken over the phone by the Utility Billing office.
Online
You can pay your bill online. You will need your utility account number as well as the last payment amount in order to create an online account or to process a payment. All debit/credit payments are subject to a 2.75% convenience fee and ACH payments are subject to a flat $1.00 fee.
Office
You may bring in a check, cash, credit card, or money order along with your bill to 300 W Main Street. Credit or debit card payments are subject to a 2.75% convenience fee.
Drop Box
You may use our drop box located in the alley behind City Hall (Music Alley). Please include your stub with payment and write your account number on your check or money order. Please note: payments dropped off after 5 pm will be applied the next business day; penalties may accrue.
Financial Assistance
Financial Assistance may be obtained from the Salvation Army, the Resale Barn of Pottsboro, and various local churches.
Contact Information
If you have any questions, please contact the Utilities Customer Service Division by calling 903-465-2720, option 1.