Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Utility Billing

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  • The Utilities Customer Service Division is located at:

    300 W Main Street
    Denison, TX 75020

    Utility Billing

  • Payments can be mailed to:

    P.O. Box 347
    Denison, Texas 75021

    Utility Billing

  • The main recurring charges that appear on the utility bill are water, sewer, and refuse. For more information, please visit our Utility Rates page.

    Utility Billing

  • Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://denisontx.payacp.com/home

    Utility Billing

  • Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal. To do so, please visit: https://denisontx.payacp.com/home

    Utility Billing