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Public Utilities

Please check out our new Online Bill Pay system!  We thank you for your patience as we have needed time to put this in place and hope you will find the features that is has to offer very beneficial.  

Payments can also be made via mail, in-office, drive-thru, or dropbox at:

City of Denison Utilities
430 W Chestnut
Denison TX  75020

Water, Sewer & Refuse Services
You must come to the water office at 430 West Chestnut Street to obtain water, sewer, and refuse services. For same-day service, you must be in by 1:00 pm. You will need to bring in a picture ID and a signed lease agreement or proof of the date when you took over the residence. Service fees for deposits, transfer fees, and connection fees may apply or be required to obtain service.

Reporting Problems
For all service problems or questions during regular business hours, please call (903) 465-2720, Option #2.  All other after-hour calls concerning service problems will be handled by the Fire Department at (903) 465-2720. This includes breaks and leaks in water mains and stoppages in sewer lines.

For all refuse questions, call (903) 465-2720, Option #2. This includes missed trash pick-ups and trash pick-up schedules.

Water Information 
Providing safe and reliable drinking water is the highest priority of the Denison Utilities Department. For more information about the water in Denison, please read water information or our water quality report.

Additional Resources


Contact Info
Public Utilities/Water Department
Contact Water Department

500 W. Chestnut St.
Denison, TX 75020

Mailing Address
P.O. Box 347
Denison, TX 75021

Ph: (903) 465-2720
Choose Option 2

Hours
Monday - Friday
8:00 am - 5:00 pm