Library Hotspot

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Windows-PC-Hotspot

NOW AVAILABLE!

Denison Library patrons 18 or older, in good standing, are able to participate in The Denison Public Library’s Library HotSpot program, designed for students, seniors, job hunters, small business owners, and new residents. Up to 10 devices may be connected to each hotspot, allowing an entire household or small business simultaneous access to the internet.


A WiFi hotspot is a device you can use to connect a mobile-enabled device, such as a laptop, smartphone or tablet, to the Internet.  The hotspot is portable, so you can connect your device almost wherever you are, like at home, on the bus or in the park.  The hotspot works in any area covered by the Sprint 3G or 4G LTE network.

The library has obtained 10 new Wi-Fi hotspots for this pilot program.

WiFi hotspot must be returned to the circulation desk of the Denison Public Library where it was checked out. WiFi hotspots may not be returned to bookdrops.


How much does it cost?

The program is absolutely FREE. There are no fees for the device or service.  Overdue fines are $1 per day with a maximum fine of $10.  WiFi hotspot will be turned off and wireless service will be terminated if the hotspot is not returned on the due date.  If the device is lost or not returned, the fine is $100, and your library card will be blocked until the device is returned or the fine is paid.

How long can I keep the device?

The device and service can be borrowed for up to 2 days or 1 week depending on the device you check out. Service expires on the due date listed on your checkout receipt.

WHAT SHOULD I DO IF I NEED HELP?

If you need help connecting the Library HotSpot to the Internet for the first time, or if you experience any other technical difficulties, please go to the Denison Public Library for help or call Ask DPL at 903-465-1797.



Please return the hotspot devices to the Denison Public Library and complete a short survey. Your survey responses will help us learn from this program as we plan future projects to help every Denison resident create, learn and access information in the digital age.


Major support for the Library's HotSpot Program is provided by TechSoup.



FAQs


Check out the Internet— borrow an DPL HotSpot from your Library.

The DPL HotSpot is an easy-to-use, mobile hotspot that keeps your tablet, laptop and other Wi-Fi–enabled devices connected to the Internet.

You can connect up to 10 devices to 4G LTE and 3G networks.

WHAT DO I NEED TO KNOW?

  • How do I check out the device? 
    Stop by your library or use your Library card to place a hold and check it out just like any other item. 
  • Who can check out this device? 
    Anyone 18 or older who has a valid Library card, in good standing, can borrow a DPL HotSpot. Don't have a Library card? 
  • How long can I keep it? 
    You can borrow it for 2 or 7 days. Overdue hotspots will have Internet access deactivated within 24 hours beyond their due date.
  • Can I reserve a hotspot to check out at a particular time?
    No. Hotspots are available on a first-come/first-served basis like all our Library materials.
  • Can I use the hotspot outside of the U.S.?
    No, the hotspots only work in the U.S.
  • Can I use the hotspot to send/receive text messages? 
    No. Texting/SMS messaging is not available.
  • How do I return it? 
    You can return the hotspot to the front desk at the Library. You must return the device with all the original packaging and accessories. Please fully charge the battery before you return the device.
  • How do I renew it? 
    You can renew the device by logging into your account or stopping by the library, just like any other item.
  • How much does it cost? 
    Borrowing and using the device is free! If the device is lost or damaged beyond repair, a $100 fee will be charged to your Library account.
  • What information about my Internet usage, if any, is tracked by the Library or the service provider?
    Your Internet usage is not tracked by the Library or the service provider.

    The Library maintains records of which patrons have checked out Library materials for the duration of the checkout period and may use that data to maintain proper operation of the Library in accordance with our Confidentiality of Borrower Records policy. We eliminate personally identifiable information from those records as soon as the items are returned and processed.

    The Library does not have access to or collect specific usage data. The Library does not provide patron information to the service provider. The only data about the DPL HotSpot program that the Library collects is (a) the total amount of data transmitted and received by each device during a billing cycle, (b) anonymous circulation data related to checkouts of the hotspot devices and (c) data that patrons choose to submit to us anonymously via an online survey.

    The Internet service provider for the DPL HotSpot program does not monitor or track the websites that hotspot users visit or the information that users submit (user names, passwords, credit card information, etc.). The DPL HotSpot program is also exempt from ad-targeting programs ("supercookies") that some service providers may use to identify and track customers.
  • Why did I receive a survey from the Library after I checked out an DPL HotSpot? 
    We'd like your feedback. We're asking users to provide general demographic information and to tell us if you think the hotspots are easy to use or if you have suggestions for improving the program. The survey is optional and the data is collected anonymously. The data helps the Library acquire additional funding to support the program, improve its operations and assess the benefits of the program to the community.
  • My hotspot prompted me to update the software. Should I do that?
    Yes. The hotspot periodically receives software updates from the service provider. You can go ahead and accept the update. The software upgrade process only takes a few minutes.
  • My hotspot displayed a message that said "Data Limit Reached."
    Under certain circumstances related to heavy use in an area, the service provider may limit the amount of data that its network will carry, usually for a few hours. This is done automatically in response to heavy network congestion. If this happens, the DPL HotSpot may display the "Data Limit Reached" message and Internet speeds for the device will be reduced for a period of time. The Library does not receive notice when this occurs and there is no "fix" other than to wait until the congestion period is over.
  • How can I learn how to use additional features on the hotspot?
    The DPL HotSpot may also be used to "tether" to a laptop via a USB port.